Start planning

Contact

Talk to the NearlyWeds team

Questions about NearlyWeds, a booking, a payment or listing your business? Email us and we'll get back to you as soon as we can.

Already have an account? Help & support in the app keeps your request linked to your account, and you can follow our reply there.

Email us

support@nearlyweds.com.au

For couples, vendors, venues and anyone thinking of joining. Tell us whether you have an account and, if it's about a booking, its reference.

Email supportWhat to include

Find the right place

The quickest way to an answer

Some things are fastest inside the app, where your account and bookings already are. Here's where to start.

  • Chat, in the app

    A question for a business

    Dates, inclusions, quotes or a visit: message the business from its listing or your booking. They know their own packages best and can usually help fastest.

    Browse vendors and venues

  • Your booking, in the app

    A problem with a booking

    If a business stops replying, doesn't turn up or can't deliver what you agreed, open the booking and tap Report a problem with this booking. It comes to our team as a Help & support request linked to that booking. Businesses have the same button on their bookings.

  • Help & support, in the app

    Your account, a payment or your listing

    Sign in, open Help & support and tap New request. Pick a topic such as Payments and refunds or My listing, and follow our reply in the app and by email.

    Open Help & support

  • Report and block, in the app

    Something doesn't feel right

    Report the business, message, person or review from inside the app, and block anyone you don't want to hear from. If you feel unsafe or it's urgent, also contact us through Help & support.

  • Email

    Locked out of your account

    Forgotten your password? Tap Forgot password? on the sign-in screen for a reset link. Still stuck, or your account has been suspended? Help & support needs a working account, so email us from the address you signed up with.

    Email support

  • Send feedback, in the app

    An idea or some feedback

    Signed in? Use Send feedback in the app, and you'll see when the team has read it or replied. No account? Email us instead.

Already using NearlyWeds?

Use Help & support in the app

Requests sent from the app are linked to your account, so you don't need to explain who you are, and you can see where things are up to. We'll get back to you as soon as we can.

Topics you can choose

  • Account and sign-in
  • Bookings
  • Payments and refunds
  • My listing
  • Something isn't working
  • Something else
Open Help & supportSign in

  1. Open Help & support

    Sign in to NearlyWeds and open Help & support. On a phone, you'll find it under More.

  2. Tap New request

    Add a short Subject, choose a Topic and describe what's happening in Message. Include a booking reference (it starts with EA-) if it helps.

  3. Follow our reply

    We reply in the app and by email. Reply in the request to keep talking, and tap Close request once you're sorted.

What the status means

  • Waiting on supportWe've got it and will reply soon.
  • Support repliedWe've answered. It's your turn.
  • ClosedSorted. Reply to re-open it.

What to include

Help us help you first time

A few details in your first email mean we can usually help without having to write back and ask.

  1. Who you are

    Your name, whether you're a couple, a vendor or a venue, and the email address on your NearlyWeds account (or that you don't have one yet).

  2. The booking, if it's about one

    The booking reference, which starts with EA- and is on the booking's Details card, plus the name of the business or couple and the event date.

  3. What happened

    What you were trying to do, what happened instead and roughly when. A screenshot helps a lot.

  4. Where you saw it

    If something isn't working, the device and the browser or app you were using, for example Chrome on Windows or Safari on iPhone.

Please don't send your password or card details. We don't need them to help you, and card payments are handled by Stripe, so NearlyWeds never sees your card number.

A simple templateCopy it, or open it in your email app and fill in the gaps.
To
support@nearlyweds.com.au
Subject
NearlyWeds enquiry: a few words about it

Hi NearlyWeds team,

I am a
couple / vendor / venue
My account email
or “no account yet”
Booking reference
EA-
What happened, and when
Device and browser or app

Thanks,

Start an email with this template

For vendors and venues

Business enquiries

Thinking of listing, waiting on approval or already taking bookings? Here's the quickest route for each.

To list
Free. No subscription and no listing fee.
NearlyWeds' fee
5% of each payment a couple makes through NearlyWeds.
Card processing
Stripe's own fee, paid by the business.
Refunds
NearlyWeds' fee is returned in proportion on refunds made through NearlyWeds.
List your businessHow it works for businesses

The full breakdown, with a worked example, is on the pricing page.

  • Thinking of listing?

    Create an account as a Vendor or Venue, set up your listing, and our team reviews it before it goes live. Questions first? Email us and we'll talk it through.

    Email us about listing

  • Waiting on approval?

    We email you as soon as a decision is made. If we ask for changes, our reason shows on a Changes requested card: make the changes, then tap Resubmit for review.

    Sign in

  • Already listed?

    Sign in and send a request from Help & support, choosing a topic such as My listing, Bookings or Payments and refunds. Chose the wrong account type when you signed up? Don't continue with onboarding: send us a request and we'll sort it out.

    Open Help & support

  • Partnerships and media

    For anything else, such as partnerships or media enquiries, email us with a short note about who you are and what you have in mind.

    Email the team

Answers any time

Before you write in

Plenty of questions are already answered, in plain words, on this site and in the app.

  • Frequently asked questions

    Short answers about booking, paying, refunds, listing a business, your account and your privacy.

    Read the FAQ

  • The user guide

    Step-by-step help for every part of the app, using the same names you'll see on screen. Couples can read it before creating an account, and vendors and venues get their own guide once signed in.

    Open the user guide

  • Pricing

    Free for couples. Free for businesses to list, with a fee of 5% on each payment made through NearlyWeds.

    See pricing

  • Terms and privacy

    How NearlyWeds works for everyone who uses it, and how we look after your information.

    Terms of servicePrivacy policy

NearlyWeds is run by Covetable Pty Ltd trading as NearlyWeds, an Australian business.